Complaints Procedure

We take complaints very seriously and we try to ensure that all patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

We take any concerns a patient may have very seriously and we learn from those mistakes. Our Practice Managers will respond to patients concerns in a caring and sensitive way.

​There is also ICAS the Independent Complaints Advocacy Service who supports patients and carers wishing to make a complaint regarding their healthcare.


Additional contact details

GDC (General Dental Council):
0845 222 4141
37 Wimpole Street
London
W1 8DQ
Dental Complaints (Private Patients Only):
08456 120 540
ICAS:
www.seap.org.uk/icas